Yes, you can purchase from Moosestrum.com without limitations if you live in the United States. We are based in the United States and can sell and ship all products to customers in the U.S.A.
You can purchase from Moosestrum.com if you live in Canada. But, not all of the products we sell support shipping to Canada. Those that do have the product tag Availability USA & Canada posted with the product. You may also look at the shipping information field under the Additional Information product tab. It will tell you if the product can be shipped to customers in Canada.
You do not need to create an account to make a purchase.
Having an account can benefit you in the following ways: Your information (name, address, etc.) will be automatically populated when you make a purchase; you’ll be able to easily tracking the status of your order from your account; you will be able to see information about past orders.
Locate the My Account menu item: it is in the website menu header for desktop based visitors and under the More sub-menu for visitors using a mobile device. On the My Account page, enter your email address located in the register column and then click the Register button. The instructions to activate your account will be sent to your email. If you do not receive this email, check your junk/spam folder.
To reduce security risks, your credit card information is not stored on our website.
We accept all major Credit/Debit cards, PayPal, Apple Pay and Google Pay.
We accept payment in U.S. or Canadian dollars.
Products on Moosestrum ship free within the U.S.A.. The shipping times for our products vary, because in most cases they are shipped to you from the warehouses of the brands themselves. Some products are shipped from overseas.
Products shipped to Canada differ, some have free shipping and some do not.
For shipping details on a product click the Additional Information tab while viewing the product.
For an estimated delivery time on a product, click the Additional information tab while viewing a product. The expected shipping time will be listed under the Shipping heading.
Locate the Track Your Order menu item: it is in the website menu header for desktop based visitors and under the More sub-menu for visitors using a mobile device. On the Track your order page, enter your order number and email or your tracking number, then click the Track button.
Please notify us immediately. We take such matters very seriously and will look into individual cases thoroughly. It will also expedite things if you call the shipping company to report any damages. Take a photo of the damage, you’ll need to send it to us and/or the shipping company. For lost packages, we’ll do what we can to help resolve any issues, but are not responsible for losses attributed to the shipping company.
The Moosestrum Shipping Policy can be seen here: https://www.moosestrum.com/shipping-policy/