Thank you for visiting Moosestrum! If there’s a question you have regarding our store or website, take a look at our Frequently Asked Questions below. If you need additional help, please CONTACT US.
Topics
Product Colors & Printing Variation
Where Graphic Apparel and Accessories are Printed
Payments & Credit Cards
Shipping & Delivery
Currency
Languages
Accounts
Can I Purchase on Moosestrum?
Website Issues
Frequently Asked Questions
About Hair Fashion and how you can be featured!
The story behind Hair Related Fashions
We understand your passion for hair. Whether you’re a stylist or you’re simply crazy about the hair lifestyle, we’ve got you covered!
We sell designs for some of the coolest hair pages on Instagram/Facebook. We are partnered with with Fiidnt Marketing and (excepting Fiidnt itself) are the only legitimate seller of designs featuring: NothingButPixies, Wicked Dope Hair, Wicked Dope, Dope Hair, Dope Stylz, and That’s Not A Pixie.
We have years of professional Graphic Design experience and have designed may of the logos you’ll see on our site, including the NothingButPixies Logo and well known NBP Pixie Girl Graphic logo. Our most recent design is Don’t Fear the Pixie!
How can I be featured on one of these Social Media pages?
We love to see our customers wearing our designs, and we appreciate how passionate customers are about our products. So, we are happy to do what we can to get you featured on Instagram. After a purchase, submit a Moosestrum online review of your purchase with pics of you wearing/using what you’ve bought. We will contact you for more information and work to get you posted on Fiidnt and/or Moosestrum IG pages.*
* There are rarely issues with getting a customer featured, but understand that this is a gesture of goodwill rather than a promise that you will be featured.
Product Colors & Printing Variation
The product colors & printing variation on the products sold at Moosestrum may vary slightly from the pictures on our website, and there a few reasons for this, and we’ll do our best to go over the reasons for this below. If you have a question about the color of a particular product, please CONTACT US and we’ll do our best to help you!
Color – Product colors cannot be a guaranteed match with the colors in the product photos or descriptions on the website because:
- There is often a slight variation in color from one computer monitor or mobile device display to the next, and colors may vary slightly from what you see on your display.
- The coloring process performed during manufacturing may vary from time to time.
- Color tags and descriptions listed in our products are provided as a means to help you sort through items or get a basic idea of the color of the product. Our color interpretation may vary from yours (for example, we may see Fuchsia, you may see pink), so use the product photos as the deciding factor on color.
If you aren’t happy with the color of an item, we will gladly exchange it for another as long as you send it back within the allowed returns/exchanges time period. But, because this is not considered a product defect, we do not cover the shipping costs.
Print Size – Variation with the print sizing on our graphic apparel is normal. Sometimes the sizing is changed in response to customer feedback over time, sometimes it is changed to better accommodate the printing process.
Print Quality – The printing, however, should be uniform and even throughout. If you suspect that the product you purchased has a printing defect, please contact us and we will work with you to get you a replacement product.
Can I Purchase on Moosestrum if…
Can I purchase from Moosestrum.com if I live in the United States?
Yes, you can purchase from Moosestrum.com without limitations if you live in the United States. We are based in the United States and can sell all products to all customers in the U.S.
Can I purchase from Moosestrum.com if I live outside of the United States?
You can purchase from Moosestrum.com if you live in Canada. But, not all of the products we sell support shipping to Canada. Those that do have the product tag Availability USA & Canada posted with the product. You may also look at the shipping information field under the Additional Information product tab. It will tell you if the product can be shipped to customers in Canada.
Accounts
Do I need to create an account to make a purchase?
You do not need to create an account to make a purchase.
What are the benefits of having a user account on Moosestrum.com?
Having an account can benefit you in the following ways: Your information (name, address, etc.) will be automatically populated when you make a purchase; you’ll be able to easily tracking the status of your order from your account; you will be able to see information about past orders.
How do I set up and activate an account on your website?
Locate the My Account menu item: it is in the website menu header for desktop based visitors and under the More sub-menu for visitors using a mobile device. On the My Account page, enter your email address located in the register column and then click the Register button. The instructions to activate your account will be sent to your email. If you do not receive this email, check your junk/spam folder.
Is my credit card information stored on your website?
To reduce security risks, your credit card information is not stored on our website.
What payment methods are available?
We accept all major Credit/Debit cards, PayPal, Apple Pay and Google Pay.
What currencies are accepted when paying by credit card?
We accept payment in U.S. or Canadian dollars.
Can I translate the website to my native spoken language?
Moosestrum is available in English, and we are working on translating the website to Spanish and French.
Products on Moosestrum ship free within the U.S.A.. The shipping times for our products vary, because in most cases they are shipped to you from the warehouses of the brands themselves. Some products are shipped from overseas.
Products shipped to Canada differ, some have free shipping and some do not.
For shipping details on a product click the Additional Information tab while viewing the product.
Shipping Timeframe
For an estimated delivery time on a product, click the Additional information tab while viewing a product. The expected shipping time will be listed under the Shipping heading.
How do I change my shipping address?
By default, the last used shipping address will be saved into to your Sample Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to change it if needed.
How can I see my order history payments made?
After logging into your account, the status of your checkout history can be found under Orders. For orders via registered postage, a tracking number (article tracking number) will be given to you after your order is shipped. Not all orders will have tracking numbers available. This includes many of the items that offer free shipping. If you have any questions about these orders please contact us using the Contact-Us link at the top of this page.
How can I track my order?
Locate the Track Your Order menu item: it is in the website menu header for desktop based visitors and under the More sub-menu for visitors using a mobile device. On the Track your order page, enter your order number and email or your tracking number, then click the Track button.
What if my order is lost or damaged?
Please notify us immediately. We take such matters very seriously and will look into individual cases thoroughly. It will also expedite things if you call the shipping company to report any damages. Take a photo of the damage, you’ll need to send it to us and/or the shipping company. For lost packages, we’ll do what we can to help resolve any issues, but are not responsible for losses attributed to the shipping company.
My Package has a customs label declaring a very undervalued dollar valuation
Sometimes when you receive a package shipped by an overseas supplier, the declared value of the package is much lower than what it should be. Suppliers often do this to reduce costs incurred at customs during delivery. When this happens, the declared value does not reflect the actual value of the product.
The Moosestrum Shipping Policy can be seen here:
The Moosestrum Shipping Policy can be seen here: https://www.moosestrum.com/shipping-policy/
Where Graphic Apparel and Accessories are Printed
Moosestrum graphic apparel items are printed in the USA.
What if I am having problems accessing your website – Some pages aren’t loading properly?
Moosestrum recommends using Google Chrome for accessing our website, as we have found it to represent the site the most true to form as it was designed and coded.
What browsers are recommended to best view Moosestrum.com?
We use some of the latest graphics designs, which may not be supported in older browsers. So, it is recommended that you use the latest version of one of the following browsers to access our website:
1. Google Chrome. Download the latest Google Chrome here
2. Microsoft Edge. Download the latest Microsoft Edge here
3. Mozilla Firefox. Download the latest Mozilla Firefox here